shipping instructions

 

transport leader



Our postage billing standard:



The German postage standard is: free shipping from 50 euros

The postage standard in the EU and the surrounding area is: free shipping from 75 euros
(Denmark, Great Britain, Bulgaria, Croatia, Hungary, Luxembourg, Cyprus, Austria, Greece, Italy, Latvia, Czech Republic, Slovakia, Slovenia,
Belgium, France, Poland, Ireland, Estonia, Sweden, Lithuania, Romania, Finland, Netherlands, Portugal, Spain, Malta)

Other regions: The postage standard is 19.99 euros

As express shipping we choose: DHL, we will deliver to you as soon as possible. This may take 3-7 business days worldwide (depending on location).

 

delivery time

We usually ship the goods within 2-3 working days.
National Delivery Time (Natural Days)

Germany 3-7 days

Denmark, Great Britain, Bulgaria, Croatia, Hungary, Luxembourg, Cyprus, Austria, Greece, Italy, Latvia, Czech Republic, Slovakia, Slovenia, Belgium, France, Poland, Ireland, Estonia, Sweden, Lithuania, Romania, Finland, Netherlands, Portugal, Spain, Malta 7-10 days

Norway, Singapore, Japan, Belgium, India, Turkey, Serbia, Nigeria, Thailand, Oman, Azerbaijan, Iceland, Albania, New Zealand, US Minor Islands, Switzerland, Canada 10-20 days

Russia, Slovakia, Morocco, Indonesia, Kazakhstan, Latvia, Hungary, United Arab Emirates 10-25 days
Israel, Malaysia, Peru, South Korea, Vietnam 15-35 days
Mexico, Saudi Arabia, Colombia, Philippines 20-50 days
Brazil, Chile at least 25 days
South Africa, Argentina At least 35 days
The delivery time for Qatar and Mauritius cannot be tracked

(Remarks: The delivery time is calculated from the time the goods are shipped from the warehouse.)

We will make every effort to ensure you receive the package on time, but we are not responsible for the service time declared by the carrier, excluding weekends and holidays, and may vary depending on the package's origin and destination, especially if it is expected during the rush hours. We are not responsible for shipping delays due to weather, insufficient address information, public holidays, traffic issues or customs delays.


Frequently asked questions about shipping and delivery


Q: If I place a large order, do you offer free shipping?

A: I'm afraid we can't. If we can offer you free shipping because we treat you as our god, we always spare no effort to make money and serve you. However, the reasonable price we offer does not include shipping cost. Collection by the transport company. Unfortunately, we cannot make any changes for you in this regard. You can contact us by email: info@dingy.eu

 

Q: How do I know where my package has arrived?

A: After we send out the goods, we will email you a tracking number so that you can check the delivery status of your order.

Q: Can I change my address?

A: If your order hasn't shipped, we can help you change the address. However, we regret to inform you that the order is useless if it is already on its way to the destination. In this case you may need to contact your local logistic company and find a solution.