Shipping instructions



Transport guide

Our postage billing standard:

The German postage standard is: free shipping from 50 euros

The postage standard in the EU and the surrounding area is: free shipping from 75 euros
(Denmark, Great Britain, Bulgaria, Croatia, Hungary, Luxembourg, Cyprus, Austria, Greece, Italy, Latvia, Czech Republic, Slovakia, Slovenia,
Belgium, France, Poland, Ireland, Estonia, Sweden, Lithuania, Romania, Finland, Netherlands, Portugal, Spain, Malta)

Other regions: The postage standard is 19.99 euros

As express shipping we choose: DHL, we will deliver to you as quickly as possible. This may take 3-7 business days worldwide (depending on location).

Delivery time

We usually ship the goods within 2-3 working days.
National delivery time (natural days)

Germany 3-7 days

Denmark, Great Britain, Bulgaria, Croatia, Hungary, Luxembourg, Cyprus, Austria, Greece, Italy, Latvia, Czech Republic, Slovakia, Slovenia, Belgium, France, Poland, Ireland, Estonia, Sweden, Lithuania, Romania, Finland, Netherlands, Portugal, Spain, Malta 7-10 days

Norway, Singapore, Japan, Belgium, India, Turkey, Serbia, Nigeria, Thailand, Oman, Azerbaijan, Iceland, Albania, New Zealand, US Minor Islands, Switzerland, Canada 10-20 days

Russia, Slovakia, Morocco, Indonesia, Kazakhstan, Latvia, Hungary, United Arab Emirates 10-25 days
Israel, Malaysia, Peru, South Korea, Vietnam 15-35 days
Mexico, Saudi Arabia, Colombia, Philippines 20-50 days
Brazil, Chile at least 25 days
South Africa, Argentina At least 35 days
Delivery time for Qatar and Mauritius cannot be tracked

(Notes: The delivery time is calculated from the time the goods are delivered from the warehouse.)

We will make every effort to ensure that you receive the package on time, but we are not responsible for the service time set by the carrier, excluding weekends and holidays, and may vary depending on the origin and destination of the package, especially if it is expected during peak hours. We are not responsible for delivery delays due to weather, insufficient address information, holidays, traffic issues or customs delays.

Frequently asked questions about shipping and delivery

Q: If I place a large order, do you offer free shipping?

A: I'm afraid we can't. If we can offer you free shipping because we treat you as our God, we always spare no effort to make money and serve you. However, the reasonable price we offer does not include shipping costs. Collection by the transport company. Unfortunately, we cannot make any changes for you in this regard. You can contact us by email: info@dingy.eu

Q: How do I know where my package arrived?

A: After we ship the goods, we will send you a tracking number by email so that you can check the delivery status of your order.

Q: Can I change my address?

A: If your order has not been shipped, we can help you change the address. However, we regret to inform you that the order is useless if it is already on its way to its destination. In this case, you may need to contact your local logistics company and find a solution.