Dingy provides fast and efficient parts delivery services to customers around the world. We offer free delivery service for all orders in Germany and customers in the EU and worldwide are sent by DEL airmail (10-30 days).

Delivery time

We usually ship your order within 2-3 business days. Delivery by airmail usually takes no longer than 40 working days and delivery by express no longer than 7 working days.

(Note:
Shipping time should be calculated from the time the item is shipped from the warehouse.)

We will make every effort to ensure that you receive the package on time, but we are not responsible for the service transit time, which is determined by the carrier, excluding weekends and holidays, and which may vary depending on the package origin and destination, especially during peak periods. We are not responsible for delivery delays due to weather, insufficient address information, holidays, transportation complications, or customs delays.

Customs clearance & import duties

Dingy does not add taxes, VAT or other hidden fees. You pay us the order total that you see on the checkout page (i.e. goods subtotal + shipping costs). However, when shipping internationally, the recipient is responsible for all customs fees in their country. Sometimes there are no taxes on goods below a certain value or in certain categories.

Import duties and VAT may or may not be charged and will only be determined when the shipment clears customs in your country. Please check your country's import regulations to understand your liability.

All duties and taxes charged are your (the buyer's) responsibility and are payable directly to the buyer's government or courier company upon delivery of the goods.

Dingy is not responsible for shipping or customs delays as these are beyond our control.



Customs duty

But if for any reason the sale of goods is detained by customs, we promise:

If your goods are destroyed by customs, both you (buyer) and I (seller) will bear half of the damage.
If the goods are returned to us by customs for some reasons, we will confirm with you how to deal with the problem. We can rearrange shipping for you or refund to your Paypal account.
Remarks

Please note that due to international logistics policies, shipping to remote destinations sometimes requires more time and additional fees. This additional delivery fee is required by logistics companies and must be borne by the recipient.

We are not responsible for non-delivery caused by the customer not providing enough information when ordering.

The FAQ about shipping & delivery



Q: Do you offer free shipping if I place a large order?

A: We are not afraid. We would like to offer you free shipping if possible because we consider you as our God and always spare no effort to make profit for you. However, shipping costs are not included in such a cheap price that we offer. It is charged by transport companies. We are very sorry that we cannot change anything for you at this point.

Q: Do you deliver to PO Box addresses?

A: Currently, our shipping partners cannot ship to PO Boxes or APO/FPO military addresses. If you provide a PO Box or APO/FPO military address, the shipping of your items will be delayed.

Q: How do I know where my package arrived?

A: After we ship your order, we will email you a tracking number so you can check the shipping status of your order.

Q: Can I change my address?

A: We can help you change the address if your order has not been shipped. But we are very sorry to inform you that there is no benefit if the order is already on its way to its destination. In this case, you may need to contact the local logistics company and find a solution.