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Shipping Terms

Supported Shipping Methods

International flights are severely delayed by the epidemic. Based on this, it is estimated that the time to reach each country will be increased by 1-2 weeks


Dingy provides fast and efficient parts delivery services to customers around the world. We offer free delivery service for all orders in Germany and customers in EU and worldwide will be sent by DEL air mail (10-30 days).

delivery time

We usually ship your order within 2-3 business days. It usually takes no more than 40 business days for delivery by airmail and 7 business days by express.

worldwide shipping

countries Delivery time (natural days)
Germany 3-7 Days

United States,United Kingdom, Australia, France, Netherlands,Spain, Norway, Singapore, Sweden, Austria, Japan, Belgium, India, Ireland, Turkey, Portugal, Czech Republic, Serbia, Nigeria, Luxembourg, Thailand, Malta, Estonia, Lithuania, Cyprus, Oman, Azerbaijan, Iceland, Albania, New Zealand, United States Minor Outlying Islands, Switzerland, Denmark, Croatia, Canada

7-15 Days
Russia, Slovakia, Morocco, Romania, Indonesia, Bulgaria, Kazakhstan, Latvia,Finland, Hungary, United Arab Emirates 10-25 Days
Italy, Israel, Greece, Malaysia, Peru,South Korea, Vietnam 15-35 Days
Mexico, Saudi Arabia, Colombia, Philippines 20-50 Days
Brazil, Chile At least 25 Days
South Africa, Argentina At least 35 Days
Qatar, Mauritius Delivery Time Untrackable

 

(Note:
The dispatch time should be calculated from the time the item is dispatched from the warehouse.)

We will do everything we can to ensure you receive the package on time, but we are not responsible for the service transit time, which is determined by the carrier, excluding weekends and holidays, which may vary depending on the package origin and destination, particularly during peak periods. We are not responsible for shipping delays due to weather, insufficient address information, public holidays, transportation complications or customs delays.

Customs Clearance & Import Duty

Dingy doesn't add taxes, VAT or any other hidden fees. The order total you see on the checkout page (i.e. H. goods subtotal + shipping cost), you pay to us. However, for international shipping, the recipient is responsible for all their country's customs fees. Sometimes goods under a certain value or in certain categories are not subject to tax.

Import duties and VAT may or may not be applicable and are not determined until the shipment clears customs in your country. Please check your country's import regulations to understand your liability.

Any duties and taxes imposed are your (the buyer's) responsibility and are payable directly to the buyer's government or courier company upon delivery of the goods.

Dingy is not responsible for shipping or customs delays as this is beyond our control.



Customs duty

But if for any reason selling goods is detained by customs, we promise:

If your goods are destroyed by customs, both you (buyer) and I (seller) will bear half of the damage.
If the goods are returned to us by customs for some reasons, we will confirm with you how to deal with the problem. We can rearrange the shipping for you or refund to your paypal account.
Remarks

Please note that shipping to remote destinations sometimes requires more time and additional fees due to international logistics policies. This additional delivery fee is required by logistics companies and must be borne by the recipient.

We are not responsible for the non-delivery caused by the customer not providing enough information when placing the order.

 

The FAQ about Shipping & Delivery



Q: Do you offer free shipping if I place a large order?

A: We're afraid not. We would like to offer you free shipping whenever possible because we consider you our god and always spare no effort to make you profit. However, the shipping cost is not included in such a cheap price we offer. It is charged by transport companies. We are very sorry that we cannot change anything for you at this point.

Q: Do you ship to PO Box addresses?

A: Currently, our shipping partners cannot ship to PO boxes or military APO/FPO addresses. If you provide a PO Box or APO/FPO military address, shipping of your items will be delayed.

Q: How do I know where my package has arrived?

A: After we ship your order, we will email you a tracking number so you can check the shipping status of your order.

Q: Can I change my address?

A: We can help you change the address if your order hasn't shipped. But we are very sorry to inform you that there is no use if the order is already on the way to the destination. In this case you may need to contact the local logistic company and find a solution.