Data protection


1. Responsible body

The responsible body for data collection, data processing and data usage in connection with the use of our website is S&Y SLPENDOR GmbH, Oldesweg 6a, 22393 Hamburg, DE.

Ms. Tuna Pan is responsible for data processing. You can be reached at the above address and at the email address

2. Collection of personal data

a.) System optimization

When you visit our website, the browser used on your device automatically sends information to the server on our website. This information is temporarily stored in so-called log files. The following information is automatically recorded and stored until it is automatically deleted:

  1. IP address
  2. Date and time of access
  3. Time zone differences
  4. Name and URL of the accessed page / file including access status / HTTP status code
  5. operating system
  6. Website from which access is made (referrer URL)
  7. Browser used (possibly the operating system of your computer) including language setting and the name of your access provider

The above data is collected and processed on our website for the following reasons:

  1. Ensuring a smooth connection to the website
  2. Ensuring comfortable use of our website
  3. Evaluation of system security and stability
  4. Administration of the website

The legal basis for data processing is Article 6, Paragraph 1, Sentence 1, Letter f of the General Data Protection Regulation (GDPR). Our legitimate interest follows from the points listed above. Under no circumstances do we use the data collected for the purpose of drawing conclusions about you personally. In addition, we use cookies and analysis services when you visit our website. You can find more detailed explanations in section 8 of this data protection declaration.

b.) Mails

If you send us information by email, it will of course be recorded by us. Usually, emails also receive names and email addresses, which you may also send to us. This information is voluntary and is not checked in any way, the use of pseudonyms etc. is possible. The legal basis for the processing of the data that is transmitted in the course of sending an email is Article 6 (1) (f) GDPR. We would like to point out that data transmission over the Internet (when communicating by e-mail) can have security gaps. A complete protection of the data against access by third parties is not possible.

c .) Account opening and ordering

We collect personal data if you voluntarily provide it to us as part of your order or when opening a customer account. Mandatory fields are marked as such, because in these cases we need the data to process the contract and you cannot complete the order and / or open an account without specifying them, or use your data to contact you. Which data is collected can be seen from the respective input forms. We use the data you provide in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR to process contracts and to process your inquiries. After the contract has been fully processed or your customer account has been deleted, your data will be restricted for further processing and deleted after the tax and commercial retention periods have expired, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this is permitted by law and about which we will inform you in this declaration. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described below or using a function provided in the customer account.

3. Data security means of payment, general security advice

We endeavor to save your personal data by taking all technical and organizational possibilities so that they are not accessible to third parties. When communicating by e-mail, we cannot guarantee complete data security, so we recommend that you send confidential information by post.

In order to offer you the highest possible security, we transmit all payment details (e.g. bank details or credit card details) exclusively to the payment provider. You have to enter this data again with every order.

We use the widespread SSL (Secure Socket Layer) method in conjunction with the highest level of encryption that your

Browser is supported. You can tell whether an individual page of our website is transmitted in encrypted form from the closed display of the key or

Lock symbol in the lower status bar of your browser. We also use suitable technical and organizational security measures to counter your data

to protect accidental or intentional manipulation, partial or complete loss, destruction or against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.

Your order is a binding offer to conclude a contract. A contract is only concluded when we accept this offer. The acceptance takes place by a contract confirmation by email or at the latest by sending the ordered products. We reserve the right not to accept offers in particular in the event that the products ordered are no longer available. After receiving your order, you will receive an automated order confirmation by email. However, this is not an order confirmation in the sense of an acceptance of the offer, but merely a confirmation of receipt of your order. You can call up the content of your order and the terms of the contract when submitting the order and print it out using the print function of your browser or save it electronically. We store the contractual terms and conditions relevant to the legal transaction between us, including the content of orders as well as the general terms and conditions valid at the time of conclusion of the contract, taking into account data protection law and make this content available to you on request until the warranty period for claims for defects has expired. If we accept your offer to conclude a contract, as soon as you have placed your order, you will also receive a confirmation by email with which you will again be sent the order data, the information required by law for distance selling contracts and our terms and conditions. The language available for the conclusion of the contract is German. As a seller at Shopify we adhere to Shopify's Sales Policies and Code of Conduct.

The payment providers that we use in our web shop are listed below.

a.) Payment with AmazonPay

If the payment method “Amazon Pay” is selected, the payment will be processed by the payment service provider Amazon Payments Europe sca, 38 avenue JF Kennedy, L-1855 Luxembourg (hereinafter: “Amazon Payments”), to whom we will provide your information as part of the ordering process along with the Pass on information about your order in accordance with Art. 6 Para. 1 lit. b GDPR. Your data is passed on exclusively for the purpose of processing payments with the payment service provider Amazon Payments and only to the extent that it is necessary for this. You can find more information about the data protection provisions of Amazon Payments at the following Internet address:

b.) Payment with PayPal / PayPal Plus

When paying via PayPal, credit card via PayPal, direct debit via PayPal, we pass on your payment data to PayPal (Europe) Sarl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”) . The transfer takes place in accordance with Art. 6 Para. 1 lit. b GDPR and only insofar as this is necessary for payment processing.
PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" or "payment in installments" via PayPal. For this purpose, your payment data may be passed on to credit agencies in accordance with Article 6 (1) (f) GDPR on the basis of PayPal's legitimate interest in determining your solvency. PayPal uses the result of the credit check with regard to the statistical probability of default for the purpose of deciding on the provision of the respective payment method. The credit report can contain probability values (so-called score values). As far as score values are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical procedure. The calculation of the score values includes, but is not limited to, address data. For more information on data protection, including the credit agencies used, please refer to PayPal's privacy policy:
You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for contractual payment processing.

c.) Payment with GooglePay

The current terms of use for payment with Google Pay can be found under the following link:

d.) Payment with ApplePay

The current terms of use for payment with Google Pay can be found under the following link:

e.) Payment by credit card

Information on paying by credit card with Master Card, Visa Card or American Express can be found under the links below.

Master Card:

Visa Card:

American Express:


In order to fulfill the contract in accordance with Art. 6 Paragraph 1 Sentence 1 lit. Depending on which payment service provider you select in the ordering process, we will pass on the payment data collected for this purpose to the credit institute commissioned with the payment and, if applicable, to the payment service provider commissioned by us or to the selected payment service. In some cases, the selected payment service providers also collect this data themselves if you create an account there. In this case, you must log in to the payment service provider with your access data during the ordering process. In this respect, the data protection declaration of the respective payment service provider applies.

We use payment service providers who are based in a country outside the European Union. The transfer of personal data to this company takes place only in the context of the necessity to fulfill the contract.

Data transfer to shipping service providers
If you have given us your express consent to this during or after your order, we will forward your email address and telephone number to the selected shipping service provider on the basis of this in accordance with Art. 6 Para. 1 S. 1 lit. Delivery can contact you for the purpose of delivery notification or coordination.

The consent can be revoked at any time by sending a message to the contact option described below or directly to the shipping service provider at the contact address listed below. After revocation, we will delete the data you have provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we will inform you in this declaration.

DHL Vertriebs GmbH & Co. OHG
P.O. Box 10 13 62

5. Right to information and deletion of your personal data

According to the Federal Data Protection Act, you have the right to free information about your stored data, as well as the right to correct, block or delete this data if desired and required by you. To do this, you can contact our customer service at

6. Collection and processing of anonymous data

General information is saved when the page is accessed. This includes, among other things, the type and version of the web browser used, the website to which our page was linked, the websites we visited and the date of the visit. This is exclusively information that does not allow any conclusions to be drawn about the person. This anonymous data is used by only evaluated for statistical purposes. This information is not made available to third parties.

7. Collection of statistical data, use of cookies

In addition to user-friendliness, cookies are also recorded by us in order to statistically record the use of our website and to evaluate it for you in order to optimize our offer. The cookies set enable us to automatically recognize you if you visit our site again. These cookies are also automatically deleted after a defined period of time. The data processed by cookies are required for the purposes mentioned to safeguard our legitimate interests as well as those of third parties in accordance with Article 6, Paragraph 1, Sentence 1, Letter f of the General Data Protection Regulation. Most browsers automatically accept cookies, if you do not want this you have to configure your browser accordingly so that no cookies are set. We would like to point out that the complete deactivation of cookies can mean that you cannot use all functions on our website.

8. Use of tracking tools

Tracking tools are used on this website - the tracking measures are carried out on the basis of Article 6, Paragraph 1, Sentence 1, Letter f of the General Data Protection Regulation. With the tracking measures we use, we particularly want to ensure that our website is designed to meet your needs and that it is continuously optimized for you. Furthermore, tracking measures are used to evaluate the use of our offer for you. This interest in evaluation is to be seen as an authorization in accordance with the section above. The respective data processing purposes and data categories can be found in the corresponding tracking tools.

Use of Google Analytics

Our website uses Google Analytics, a web analysis service from Google Inc. (“Google”). Google Analytics uses so-called "cookies", text files that are stored on your computer and that enable your use of the website to be analyzed. The analysis created by Google provides us with information about website activities, website and internet usage. Your technical data is evaluated anonymously and only for statistical purposes in order to continuously optimize our website and to make our online offers even more attractive. Your privacy remains protected, the anonymous data does not allow any conclusions to be drawn about an individual person. The information generated is usually transmitted to a Google server in the USA and stored there. Apart from exceptional cases in which Google first anonymizes the IP address in the USA, your IP address will be shortened directly by Google within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The transmitted IP address will not be merged with other Google data. You can prevent the storage of cookies and the processing of data by Google by setting your browser software accordingly. Here is the current link to download and install the appropriate browser plug-in. However, we would like to point out that you may then not be able to use all functions of our website to their full extent.

In addition to the option of installing the browser add-on, there is another alternative to prevent Google Analytics from collecting the data. It is particularly interesting for users of mobile devices. To do this, please click on this link (javascript: gaOptout ()) . You install a so-called opt-out cookie, which prevents the tracking of the data on this website. The function remains until the cookie is deleted. If the cookie has been deleted, it is sufficient to call up the link again.

Further information on the terms of use and data protection can be found on the following pages:


On our site, we use social plug-ins from the social networks Facebook and Instagram on the basis of Art. 6 Para. 1 S. 1 lit.f GDPR to make IBONS and its services better known. The underlying advertising purpose is to be regarded as a legitimate interest within the meaning of the GDPR. The responsibility for the data protection-compliant operation is to be guaranteed by the respective provider, therefore, in the following, reference is also made to the data protection provisions of Facebook and Instagram.

We have integrated these social plug-ins via the Shariff plug-in, which implements a data protection-compliant variant of use via a one-click method - by using this plug-in, visitors to our website are optimally protected with regard to your data.

a.) Data protection declaration for the use of Twitter plugins

Functions of the Twitter service are integrated on our sites. These functions are offered by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the “Retweet” function, the websites you visit are linked to your Twitter account and made known to other users. This data is also transmitted to Twitter. We would like to point out that, as the provider of the website, we have no knowledge of the content of the data transmitted or of how it is used by Twitter. You can find more information on this in Twitter's data protection declaration at

You can change your data protection settings on Twitter in the account settings under change.

If you do not want Google to be able to assign your visit to our website to your Twitter user account, please log out of your Twitter user account.

b.) Data protection declaration for the use of Instagram

Functions of the Instagram service are integrated on our website. These functions are offered by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged into your Instagram account, you can link the contents of our pages to your Instagram profile by clicking the Instagram button. This enables Instagram to assign your visit to our website to your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the data transmitted or its use by Instagram.

You can find more information on this in Instagram's privacy policy:

If you do not want Instagram to be able to assign your visit to our website to your Instagram user account, please log out of your Instagram user account.

If you do not want the social networks to assign the data collected via our website directly to your profile in the respective service, you must log out of the relevant service before visiting our website. You can completely prevent the loading of the plugins with add-ons for your browser, e.g. B. with the script blocker "NoScript" (

10. Rights of data subjects

You have the following rights vis-à-vis us, which concern the handling and processing of personal data:

a.) According to Art. 15 General Data Protection Regulation, you can request information about your personal data processed by us. In particular, you can obtain information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to correction, deletion, restriction of processing or objection, the existence of a Right to lodge a complaint, the origin of your data, if we have not collected it, as well as the existence of automated decision-making including profiling and, if necessary, meaningful information on their details.

b.) According to Art. 16 General Data Protection Regulation, you can immediately request the correction of incorrect or incomplete personal data stored by us.

c.) According to Art. 17 General Data Protection Regulation, you can request the deletion of your personal data stored by us, unless the processing is to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest or to assert, exercise or defense of legal claims is necessary.

d.) According to Art. 18 General Data Protection Regulation, you can request the restriction of the processing of your personal data if you dispute the accuracy of the data, the processing is unlawful, but you refuse to delete it and we no longer need the data, but you do to assert, exercise or defend legal claims or if you have objected to processing in accordance with Art. 21 General Data Protection Regulation.

e.) In accordance with Art. 20 of the General Data Protection Regulation, we can receive your personal data that you have provided to us in a structured, common and machine-readable format or request that it be transmitted to another person responsible.

f.) According to Art. 7 Para. 3 General Data Protection Regulation, you may revoke your consent to the processing of your data at any time. As a result, we are no longer allowed to continue the data processing based on this consent in the future.

g.) According to Art. 77 General Data Protection Regulation, you can complain to a supervisory authority if you are of the opinion that we as a website operator are not fulfilling our obligations in relation to the recording and processing of personal data. As a rule, you can contact the supervisory authority of your usual place of residence or work for this purpose.

11. Data Protection Authority

The competent data protection authority is the data protection authority in Hamburg: Hamburg, Klosterwall 6, 20095 Hamburg.

12. Right of objection according to § 7 Abs. 3 Nr. 4 UWG

You have the right to object to the use of your email address at any time without incurring any costs other than the transmission costs according to the basic tariffs. The revocation must be sent to: S&Y SLPENDOR GmbH, Oldesweg 6a, 22393 Hamburg, DE

13. Up-to-dateness and changes to this data protection declaration

This data protection declaration is currently valid and is as of December 2019. Due to the further development of our website and offers on it or due to changed legal or official requirements, it may be necessary to change this data protection declaration. The current data protection declaration can be viewed on the website at any time

under news / Data protection can be called up and printed out by you.

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